作者:華麗志 來源:咖啡豆: 咖啡館經營 > 星巴克 > 2025-05-29 19:51:18
據《華麗志》近期報道,全球頭號咖啡連鎖巨頭星巴克集團(Starbucks)原首席執行官 Howard Schultz目前已離職,接過帥印的是公司原首席運營官 Kevin Johnson。(詳見《華麗志》相關報道:新任 CEO談星巴克的未來:我不會成爲下一個 Howard Schultz)
作爲星巴克長期以來的靈魂人物,Howard Schultz 此前制定的五年計劃(五年增開 1萬家門店,成爲讓所有顧客都滿意的咖啡連鎖品牌!)將公司帶入了全盛時期,但同時也面臨着更嚴峻的挑戰…
(詳見《華麗志》相關報道:舒爾茨警告:傳統零售要經歷大衰退!那爲何星巴克還要再開1.2萬家新店?)
上圖:Howard Schultz(左)與Kevin Johnson(右)
近年來,星巴克在咖啡連鎖行業遭遇了雙面夾擊的困境:
星巴克如果想在這場市場多元化的競爭中處於不敗境地,需要思考更多現實問題:
當紐約第一家星巴克開業時,很多美國人甚至不知道什麼是“拿鐵(latte)”,當時的《紐約時報》曾撰文詳細介紹了什麼是拿鐵,以及它的意大利語發音。
星巴克的出現和普及,爲美國顧客帶來了不一樣的咖啡文化和一系列創新產品,從中賺取了數十億美元的利潤。其中的一個典型例子就是星巴克的咖啡杯型。
Howard Schultz 以意式咖啡文化爲靈感,引入了大杯(grade)和超大杯(venti)的概念。
美國西北大學 Kellogg 管理學院的戰略研究副教授 Craig Gathwaite 認爲,杯型是星巴克提供宏觀奢侈體驗的一個微縮戰略。比如,一些顧客買不起寶馬汽車,但他可以喝上一杯比常規杯量要昂貴一些的“大杯”、“超大杯”星巴克咖啡,也算是一次小小的奢侈體驗了。隨着星巴克的不斷擴張,中杯(tall)、大杯(grande)和超大杯(venti)的叫法逐漸取代了傳統意義的大中小杯。
2004年,一位名叫 Dave Barry 的作者在《泰晤士報》發表了一篇批判星巴克杯型的文章。他在文章裏指出,“星巴克把事實上的小杯量叫“中杯”,顧客就這樣被愚弄,還當真跟着用“中杯”這個叫法。”原文如下:
Starbucks decided to call its cup sizes “Tall” (meaning “not tall,” or “small”), “Grande” (meaning “medium”) and “Venti” (meaning, for all we know, “weasel snot”). Unfortunately, we consumers, like moron sheep, started actually USING these names. Why? If Starbucks decided to call its toilets “AquaSwooshies,” would we go along with THAT?
2006年,競爭對手Dunkin’ Donuts 製作了一個極富嘲諷意味的廣告,抨擊星巴克在菜單和杯型上混用意大利語和法語的做法。但這又從側面反映,在那十年星巴克真正造就了作爲軟飲的咖啡飲品。拿鐵成爲了精英階層的一個代名詞,並不是所有普通美國人都能享用得起。
2008年,Dunkin’ Donuts開始銷售與星巴克類似的飲品,但售價要便宜得多,且完全保留了品牌的美國文化。
而 Howard Schultz 認爲,融合一些意式文化的名詞是星巴克體現品牌獨特性的戰略。美國學者 Bryant Simon 在他的著作《Everything But the Coffee》寫道:“顧客相信,他們手裏的星巴克大杯拿鐵能體現出自己的個性和品位,即便是多花錢他們也願意。”
星巴克的戰略不同於麥當勞和 Dunkin’ Donuts的低價、快餐戰略,而重在營造浪漫的體驗氛圍。但當杯型事件這樣的類似問題成爲普遍現象,星巴克可能面臨難題。
上世紀七八十年代,星巴克在人們的印象中首先是一家咖啡烘焙店、第二重身份纔是咖啡連鎖店。
八十年代初,Howard Schultz 加入星巴克之後,他卻堅信公司能夠在保證高定位的同時,實現迅速擴張。八十年代中期,因爲與星巴克創始人不和(他未能說服創始人相信公司能成爲全球連鎖品牌),Howard Schultz 一度離開公司。直到 1987年,他從創始人手中收購了星巴克控股權以及17家門店,開始了自己的擴張計劃。
1998年~2008年間,星巴克咖啡店的數量從 1886家增長到 16680家。星巴克的目標是成爲顧客辦公室和家兩點一線之間的第三個目的地。雄心勃勃的擴張計劃卻遭到不少諷刺。
這些搞笑的段子從一個側面折射出星巴克的潛在問題。新任 CEO Kevin Johnson 最近在接受美國網站 Business Insider 採訪時表示,新店的增速已超出了門店可服務員工的數量(能力)範圍。公司爲了一味的擴張和股東回報,而放棄了常規的員工培訓和針對高端市場的戰略。(詳見《華麗志》相關報道:星巴克美國門店交易量下滑,調低全年預期,手機訂單暴增導致運營難題)
爲了提高運營效率,門店開始採用高端自動意式濃縮咖啡機 La Marzocco,而隨之而來的是咖啡品質的下滑,帶上了“速食”的味道。
Howard Schultz 在他的著作《Onward》當中承認,危機通常來得緩慢而不露聲色,但卻會潛移默化地造成連鎖反應。2000年,他辭去了CEO的職務,但仍是公司董事會成員。
而此時,麥當勞等競爭對手嗅到了機遇的氣息,推出了類似的低價拿鐵等咖啡飲品。越來越多的人在反問自己:“我爲什麼要花 4美元買一杯咖啡”。星巴克作爲連鎖咖啡巨頭開始經歷衰退期,到 2008年終於陷入了低谷。
同年1月,Howard Schultz 重新迴歸,擔負起重燃顧客對星巴克熱情的重任。
在 Howard Schultz的領導下,星巴克的門店開始迴歸品牌根基,更換了濃縮咖啡機,在翻新後採用適宜當地風格的設計,變得更有“咖啡館的感覺”。從 2008年年末至今,星巴克的股價已累計上漲超過 1140%,門店數量在全球新增 1萬家。
事實上,從那以後的星巴克並沒有再回到上世紀 90年代的高端定位,品牌進入了一個吸引各個階層消費者的時代。而定位中端市場,也恰恰成了星巴克陷入“兩面夾擊”的一個誘因。在隨後的數年中,星巴克的股價再次陷入停滯不前的困境,門店客流增長也相繼開始放緩。
上圖:1992年7月,星巴克集團上市至今的股價走勢
如果用一杯飲品來描述星巴克的近況,最適合的應該是星巴克每年秋季的傳統季節性飲品南瓜拿鐵(Pumpkin Spice Latte)。
自2003年推出以來,南瓜拿鐵(下圖)已累計售出 2億杯,甚至還有專門的推特賬號。南瓜拿鐵在美國社交網絡迅速走紅,2014年輿論熱議達到巔峯,南瓜拿鐵成了網上各種各種“xxx必備款”的代名詞。
這對星巴克來說是個喜憂參半的消息:一方面,這無疑帶動了南瓜拿鐵的銷量,公司預計這款飲品的銷售額達到了10億美元;而另一方面成爲“網紅”飲品後,星巴克的品牌形象離高端定位越來越遠。
之後,星巴克開始尋求改變。2014年,星巴克在西雅圖開辦了全球首家咖啡烘焙體驗旗艦店Roastery(下圖),結合了咖啡製作,菜單試喫以及奇思妙想的建築設計。這爲星巴克推出高端咖啡烘焙工坊品牌 Reserve 奠定了基礎。
Kevin Johnson 表示,星巴克在快速增長的過程中將避免商品化的趨勢,目前公司的重要戰略是提升品牌,這也是推出 Roastery 的原因。全球1000家 Reserve 門店都將採用 Roastery 烘焙工坊體驗的模式並現場製作美食。20%的星巴克門店未來都將配備 Reserve 吧檯,以適應調配更多樣飲品的需求。
四月,星巴克在芝加哥開設了美國第三家 Roastery烘焙體驗店,並推出了像南瓜拿鐵類似的話題飲品—獨角獸星冰樂(Unicorn Frappuccino)。
這款飲品因其絢麗的色彩和酸甜的口感再次走紅網絡。當你攪拌獨角獸星冰樂時,飲品的顏色會發生奇妙的變化,立刻成爲了社交圖片網站 Instagram上的熱門飲品,顧客上傳的無數照片爲星巴克免費做了廣告(下圖)。
除了上文提到的代表精品咖啡典範的烘焙體驗店,今年四月,星巴克在總部西雅圖還開了一家試點手機下單專屬餐廳,顧客匆匆進店取走手機下單購買的咖啡,匆匆出門,而咖啡師則馬不停蹄地製作咖啡。
一快一慢兩種門店模式形成了鮮明的對比,而事實上,兩家店只隔了幾英里遠。
回顧星巴克的發展史,可以清楚地看到這家公司的品牌定位在不斷髮生變化,確切說是根據顧客的需求而不斷髮生改變(有的追求體驗,有的追求方便和效率),維持這種微妙的平衡。
Roastery 和 Reserve 門店的推出正是爲了向嘲諷星巴克的人證明,公司具備的創新力相比上世紀 90年代並沒有絲毫未削弱。去年十月,Howard Schultz 表示,Roastery 爲星巴克提供了重回“超高端”品牌的良機。在面對電商和手機購物的不斷威脅之下,星巴克的實體門店應該注重營造氛圍和體驗的環境。
Kevin Johnson 介紹,近年來人們很少再開玩笑說“星巴克要在自家洗手間開店中店”的主要原因是,現在的星巴克門店和以往已大不相同,綜合了多樣的經營模式:
所有這些模式的共同點是突出客戶服務,與不同類型的對手競爭(快餐連鎖品牌或者是高端咖啡連鎖品牌)。
但還是有人始終認爲,星巴克無法滿足所有顧客的需求(everything to everyone)。有人進店只是爲了喝杯咖啡,有人把咖啡當藝術品。面向大衆需求的星巴克如何解決衆口難調的難題?
美國播主 Bethany Mota 錄製的視頻“來喝星巴克的都有什麼人(Types of People at Starbucks)”近期在YouTube 吸引了150萬次以上的點擊率。在她的視頻裏,來喝星巴克的人有專門奔着“隱藏菜單”而來的,有專門來拍照傳社交網絡的,也有一些舉止粗魯的客人。
面對如此多樣化的顧客羣體,星巴克未來是否又會被質疑:誰會花 10美元點一杯低脂飲料?
丨信息來源:美國網站 Business Insider
丨圖片來源:星巴克官網、美國網站 Business Insider、Instagram
前街咖啡已可在Tmall選購,60種來自世界各地咖啡豆,新鮮烘焙 24H發貨。
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2017-05-01 12:47:01 責任編輯:華麗志
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title | '在快餐連鎖和精品咖啡的雙面夾擊下,這四大問題一直困擾着星巴克' |
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content | '<p style="line-height: 1.6; margin: 0px 0px 20px; color: rgb(68, 68, 68); font-size: 16px; font-family: arial, "Microsoft Yahei", 微軟雅黑, 宋體, sans-serif; text-align: justify;"> <img alt="" src="/uploads/allimg/170501/3-1F5011542103E.jpg" style="width: 800px; height: 600px;" /><br /> 據《華麗志》近期報道,全球頭號咖啡連鎖巨頭<span style="color: rgb(0, 0, 0);"><span style="font-weight: 700;">星巴克集團(Starbucks)</span></span>原首席執行官 Howard Schultz目前已離職,接過帥印的是公司原首席運營官 Kevin Johnson。(詳見《華麗志》相關報道:<span style="text-decoration: underline;"><em><a href="http://luxe.co/post/57608" rel="bookmark" style="color: rgb(68, 68, 68); text-decoration: none; transition: 0.8s ease-in-out;" title="Permalink to 新任CEO談星巴克的未來:我不會成爲下一個 Howard Schultz">新任 CEO談星巴克的未來:我不會成爲下一個 Howard Schultz</a>)</em></span></p> <p style="line-height: 1.6; margin: 0px 0px 20px; color: rgb(68, 68, 68); font-size: 16px; font-family: arial, "Microsoft Yahei", 微軟雅黑, 宋體, sans-serif; text-align: justify;"> 作爲星巴克長期以來的靈魂人物,Howard Schultz 此前制定的五年計劃<span style="color: rgb(0, 128, 128);">(五年增開 1萬家門店,成爲讓所有顧客都滿意的咖啡連鎖品牌!)</span>將公司帶入了全盛時期,但同時也面臨着更嚴峻的挑戰…</p> <p style="line-height: 1.6; margin: 0px 0px 20px; color: rgb(68, 68, 68); font-size: 16px; font-family: arial, "Microsoft Yahei", 微軟雅黑, 宋體, sans-serif; text-align: justify;"> (詳見《華麗志》相關報道:<span style="text-decoration: underline;"><em><a href="http://luxe.co/post/51270" rel="bookmark" style="color: rgb(68, 68, 68); text-decoration: none; transition: 0.8s ease-in-out;" title="Permalink to 舒爾茨警告:傳統零售要經歷大衰退!那爲何星巴克還要再開1.2萬家新店?">舒爾茨警告:傳統零售要經歷大衰退!那爲何星巴克還要再開1.2萬家新店?</a>)</em></span></p> <p style="line-height: 1.6; margin: 0px 0px 20px; color: rgb(68, 68, 68); font-size: 16px; font-family: arial, "Microsoft Yahei", 微軟雅黑, 宋體, sans-serif; text-align: justify;"> <img alt="2017annualmeetingofshareholders-2-1024x768" class="alignnone size-full wp-image-58766" src="/uploads/allimg/170501/3-1F5011243031P.jpg" srcset="http://77flec.com1.z0.glb.clouddn.com/wp-content/uploads/2017/04/2017annualmeetingofshareholders-2-1024x768-1.jpg?imageView2/2/w/1200/h/900 2x" style="border: 0px; display: block; max-width: 100%; height: 450px; width: 600px;" /></p> <p style="line-height: 1.6; margin: 0px 0px 20px; color: rgb(68, 68, 68); font-size: 16px; font-family: arial, "Microsoft Yahei", 微軟雅黑, 宋體, sans-serif; text-align: justify;"> <span style="color: rgb(128, 128, 128);">上圖:Howard Schultz(左)與Kevin Johnson(右)</span></p> <p style="line-height: 1.6; margin: 0px 0px 20px; color: rgb(68, 68, 68); font-size: 16px; font-family: arial, "Microsoft Yahei", 微軟雅黑, 宋體, sans-serif; text-align: justify;"> 近年來,星巴克在咖啡連鎖行業遭遇了雙面夾擊的困境:</p> <ul style="margin: 20px 20px 20px 40px; padding-right: 0px; padding-left: 0px; list-style-type: square; font-family: arial, "Microsoft Yahei", 微軟雅黑, 宋體, sans-serif; font-size: 16px; text-align: justify;"> <li style="margin-bottom: 20px;"> 一面,來自<span style="color: rgb(0, 128, 128);">唐恩都樂(Dunkin’ Donuts )、麥當勞( McDonald’s)</span>這樣的<span style="color: rgb(0, 128, 128);">快餐品牌</span>以低價咖啡搶走了很多顧客;</li> <li style="margin-bottom: 20px;"> 另一面,<span style="color: rgb(0, 128, 128);">精品咖啡浪潮(第三次咖啡浪潮)</span>中湧現的 <span style="color: rgb(0, 128, 128);">Intelligentsia、Blue Bottle</span>,咖啡師們用精湛的技藝吸引了高端顧客。</li> </ul> <p style="line-height: 1.6; margin: 0px 0px 20px; color: rgb(68, 68, 68); font-size: 16px; font-family: arial, "Microsoft Yahei", 微軟雅黑, 宋體, sans-serif; text-align: justify;"> 星巴克如果想在這場市場多元化的競爭中處於不敗境地,需要思考更多現實問題:</p> <p style="line-height: 1.6; margin: 0px 0px 20px; color: rgb(68, 68, 68); font-size: 16px; font-family: arial, "Microsoft Yahei", 微軟雅黑, 宋體, sans-serif; text-align: justify;"> <img alt="A Starbucks logo is seen at a Starbucks coffee shop in Vienna, Austria, June 21, 2016. REUTERS/Leonhard Foeger" class="alignnone wp-image-43540" src="/uploads/allimg/170501/3-1F501124309104.jpg" srcset="http://77flec.com1.z0.glb.clouddn.com/wp-content/uploads/2016/07/下載-1-1.jpg?imageView2/2/w/1200/h/808 2x" style="border: 0px; display: block; max-width: 100%; height: 404px; width: 599px;" /></p> <h5 style="margin: 1em 0px; color: rgb(51, 51, 51); z-index: 3; font-size: 1.3em; font-family: arial, "Microsoft Yahei", 微軟雅黑, 宋體, sans-serif; text-align: justify;"> 廣受爭議的杯型</h5> <p style="line-height: 1.6; margin: 0px 0px 20px; color: rgb(68, 68, 68); font-size: 16px; font-family: arial, "Microsoft Yahei", 微軟雅黑, 宋體, sans-serif; text-align: justify;"> 當紐約第一家星巴克開業時,很多美國人甚至不知道什麼是“拿鐵(latte)”,當時的《紐約時報》曾撰文詳細介紹了什麼是拿鐵,以及它的意大利語發音。</p> <p style="line-height: 1.6; margin: 0px 0px 20px; color: rgb(68, 68, 68); font-size: 16px; font-family: arial, "Microsoft Yahei", 微軟雅黑, 宋體, sans-serif; text-align: justify;"> 星巴克的出現和普及,爲美國顧客帶來了不一樣的咖啡文化和一系列創新產品,從中賺取了數十億美元的利潤。其中的一個典型例子就是星巴克的咖啡杯型。</p> <p style="line-height: 1.6; margin: 0px 0px 20px; color: rgb(68, 68, 68); font-size: 16px; font-family: arial, "Microsoft Yahei", 微軟雅黑, 宋體, sans-serif; text-align: justify;"> Howard Schultz 以<span style="color: rgb(0, 128, 128);">意式咖啡文化</span>爲靈感,引入了<span style="color: rgb(0, 128, 128);">大杯(grade)和超大杯(venti)</span>的概念。</p> <p style="line-height: 1.6; margin: 0px 0px 20px; color: rgb(68, 68, 68); font-size: 16px; font-family: arial, "Microsoft Yahei", 微軟雅黑, 宋體, sans-serif; text-align: justify;"> 美國西北大學 Kellogg 管理學院的戰略研究副教授 Craig Gathwaite 認爲,杯型是星巴克提供宏觀奢侈體驗的一個微縮戰略。比如,一些顧客買不起寶馬汽車,但他可以喝上一杯比常規杯量要昂貴一些的“大杯”、“超大杯”星巴克咖啡,也算是一次小小的奢侈體驗了。隨着星巴克的不斷擴張,<span style="color: rgb(0, 128, 128);">中杯(tall)、大杯(grande)和超大杯(venti)</span>的叫法逐漸取代了傳統意義的大中小杯。</p> <p style="line-height: 1.6; margin: 0px 0px 20px; color: rgb(68, 68, 68); font-size: 16px; font-family: arial, "Microsoft Yahei", 微軟雅黑, 宋體, sans-serif; text-align: justify;"> <img alt="timg" class="alignnone wp-image-58778" src="/uploads/allimg/170501/3-1F5011243153D.jpg" srcset="http://77flec.com1.z0.glb.clouddn.com/wp-content/uploads/2017/04/timg-6.jpg?imageView2/2/w/1200/h/676 2x" style="border: 0px; display: block; max-width: 100%; height: 338px; width: 600px;" /></p> <p style="line-height: 1.6; margin: 0px 0px 20px; color: rgb(68, 68, 68); font-size: 16px; font-family: arial, "Microsoft Yahei", 微軟雅黑, 宋體, sans-serif; text-align: justify;"> 2004年,一位名叫 Dave Barry 的作者在《泰晤士報》發表了一篇批判星巴克杯型的文章。他在文章裏指出,“星巴克把事實上的小杯量叫“中杯”,顧客就這樣被愚弄,還當真跟着用“中杯”這個叫法。”原文如下:</p> <p style="line-height: 1.6; margin: 0px 0px 20px; color: rgb(68, 68, 68); font-size: 16px; font-family: arial, "Microsoft Yahei", 微軟雅黑, 宋體, sans-serif; text-align: justify;"> <em>Starbucks decided to call its cup sizes “Tall” (meaning “not tall,” or “small”), “Grande” (meaning “medium”) and “Venti” (meaning, for all we know, “weasel snot”). Unfortunately, we consumers, like moron sheep, started actually USING these names. Why? If Starbucks decided to call its toilets “AquaSwooshies,” would we go along with THAT?</em></p> <p style="line-height: 1.6; margin: 0px 0px 20px; color: rgb(68, 68, 68); font-size: 16px; font-family: arial, "Microsoft Yahei", 微軟雅黑, 宋體, sans-serif; text-align: justify;"> 2006年,競爭對手Dunkin’ Donuts 製作了一個極富嘲諷意味的廣告,抨擊星巴克在菜單和杯型上混用意大利語和法語的做法。但這又從側面反映,在那十年星巴克真正造就了<span style="color: rgb(0, 128, 128);">作爲軟飲的咖啡飲品</span>。拿鐵成爲了<span style="color: rgb(0, 128, 128);">精英階層的一個代名詞</span>,並不是所有普通美國人都能享用得起。</p> <p style="line-height: 1.6; margin: 0px 0px 20px; color: rgb(68, 68, 68); font-size: 16px; font-family: arial, "Microsoft Yahei", 微軟雅黑, 宋體, sans-serif; text-align: justify;"> 2008年,Dunkin’ Donuts開始銷售與星巴克類似的飲品,但售價要便宜得多,且完全保留了品牌的<span style="color: rgb(0, 128, 128);">美國文化</span>。</p> <p style="line-height: 1.6; margin: 0px 0px 20px; color: rgb(68, 68, 68); font-size: 16px; font-family: arial, "Microsoft Yahei", 微軟雅黑, 宋體, sans-serif; text-align: justify;"> <img alt="timg (3)" class="alignnone size-large wp-image-58779" src="/uploads/allimg/170501/3-1F501124320155.jpg" srcset="http://77flec.com1.z0.glb.clouddn.com/wp-content/uploads/2017/04/timg-3-1-1024x683.jpg?imageView2/2/w/1200/h/800 2x" style="border: 0px; display: block; max-width: 100%; height: 400px; width: 600px;" /></p> <p style="line-height: 1.6; margin: 0px 0px 20px; color: rgb(68, 68, 68); font-size: 16px; font-family: arial, "Microsoft Yahei", 微軟雅黑, 宋體, sans-serif; text-align: justify;"> 而 Howard Schultz 認爲,融合一些<span style="color: rgb(0, 128, 128);">意式文化</span>的名詞是星巴克體現品牌獨特性的戰略。美國學者 Bryant Simon 在他的著作《Everything But the Coffee》寫道:“顧客相信,他們手裏的星巴克大杯拿鐵能體現出自己的個性和品位,即便是多花錢他們也願意。”</p> <p style="line-height: 1.6; margin: 0px 0px 20px; color: rgb(68, 68, 68); font-size: 16px; font-family: arial, "Microsoft Yahei", 微軟雅黑, 宋體, sans-serif; text-align: justify;"> 星巴克的戰略不同於麥當勞和 Dunkin’ Donuts的低價、快餐戰略,而重在營造浪漫的體驗氛圍。但當杯型事件這樣的類似問題成爲普遍現象,星巴克可能面臨難題。</p> <h5 style="margin: 1em 0px; color: rgb(51, 51, 51); z-index: 3; font-size: 1.3em; font-family: arial, "Microsoft Yahei", 微軟雅黑, 宋體, sans-serif; text-align: justify;"> 擴張過快</h5> <p style="line-height: 1.6; margin: 0px 0px 20px; color: rgb(68, 68, 68); font-size: 16px; font-family: arial, "Microsoft Yahei", 微軟雅黑, 宋體, sans-serif; text-align: justify;"> 上世紀七八十年代,星巴克在人們的印象中<span style="color: rgb(0, 128, 128);">首先是一家咖啡烘焙店、第二重身份纔是咖啡連鎖店。</span></p> <p style="line-height: 1.6; margin: 0px 0px 20px; color: rgb(68, 68, 68); font-size: 16px; font-family: arial, "Microsoft Yahei", 微軟雅黑, 宋體, sans-serif; text-align: justify;"> 八十年代初,Howard Schultz 加入星巴克之後,他卻堅信公司能夠在保證高定位的同時,實現迅速擴張。八十年代中期,因爲與星巴克創始人不和(他未能說服創始人相信公司能成爲全球連鎖品牌),Howard Schultz 一度離開公司。直到 1987年,他從創始人手中收購了星巴克控股權以及17家門店,開始了自己的擴張計劃。</p> <p style="line-height: 1.6; margin: 0px 0px 20px; color: rgb(68, 68, 68); font-size: 16px; font-family: arial, "Microsoft Yahei", 微軟雅黑, 宋體, sans-serif; text-align: justify;"> 1998年~2008年間,星巴克咖啡店的數量<span style="color: rgb(0, 128, 128);">從 1886家增長到 16680家</span>。星巴克的目標是成爲顧客辦公室和家兩點一線之間的第三個目的地。雄心勃勃的擴張計劃卻遭到不少諷刺。</p> <ul style="margin: 20px 20px 20px 40px; padding-right: 0px; padding-left: 0px; list-style-type: square; font-family: arial, "Microsoft Yahei", 微軟雅黑, 宋體, sans-serif; font-size: 16px; text-align: justify;"> <li style="margin-bottom: 20px;"> 1996年,星巴克的門店當時只有 700家。美國 NPR電臺節目”All Things Considered”就在四月以愚人節開玩笑的方式宣佈,“星巴克要打造一條貫通大陸的咖啡漿管道<em>(transcontinental coffee slurry pipeline)</em>”。</li> <li style="margin-bottom: 20px;"> 2000年,美國諷刺新聞網站洋蔥新聞(Onion)曾有過“星巴克在自家洗手間開店中店<em>(New Starbucks Opens In Rest Room Of Existing Starbucks)</em>”的諷刺頭條。</li> <li style="margin-bottom: 20px;"> 同年,美國知名動畫連續劇《辛普森一家》的某一集出現了這樣的畫面:主人公 Bart 走進一家商場,抬頭髮現每家店的招牌都成了星巴克。</li> </ul> <p style="line-height: 1.6; margin: 0px 0px 20px; color: rgb(68, 68, 68); font-size: 16px; font-family: arial, "Microsoft Yahei", 微軟雅黑, 宋體, sans-serif; text-align: justify;"> <img alt="screen shot 2017-04-21 at 52118 pm" class="alignnone size-large wp-image-58770" src="/uploads/allimg/170501/3-1F501124326315.png" srcset="http://77flec.com1.z0.glb.clouddn.com/wp-content/uploads/2017/04/screen-shot-2017-04-21-at-52118-pm-1024x769.png?imageView2/2/w/1200/h/902 2x" style="border: 0px; display: block; max-width: 100%; height: 451px; width: 600px;" /></p> <p style="line-height: 1.6; margin: 0px 0px 20px; color: rgb(68, 68, 68); font-size: 16px; font-family: arial, "Microsoft Yahei", 微軟雅黑, 宋體, sans-serif; text-align: justify;"> 這些搞笑的段子從一個側面折射出星巴克的潛在問題。新任 CEO Kevin Johnson 最近在接受美國網站 Business Insider 採訪時表示,新店的增速已超出了門店可服務員工的數量(能力)範圍。公司爲了一味的擴張和股東回報,而<span style="color: rgb(0, 128, 128);">放棄了常規的員工培訓和針對高端市場的戰略</span>。(詳見《華麗志》相關報道:<span style="text-decoration: underline;"><em><a href="http://luxe.co/post/54131" rel="bookmark" style="color: rgb(68, 68, 68); text-decoration: none; transition: 0.8s ease-in-out;" title="Permalink to 星巴克美國門店交易量下滑,調低全年預期,手機訂單暴增導致運營難題">星巴克美國門店交易量下滑,調低全年預期,手機訂單暴增導致運營難題</a>)</em></span></p> <p style="line-height: 1.6; margin: 0px 0px 20px; color: rgb(68, 68, 68); font-size: 16px; font-family: arial, "Microsoft Yahei", 微軟雅黑, 宋體, sans-serif; text-align: justify;"> 爲了提高運營效率,門店開始採用<span style="color: rgb(0, 128, 128);">高端自動意式濃縮咖啡機 La Marzocco</span>,而隨之而來的是咖啡品質的下滑,帶上了<span style="color: rgb(0, 128, 128);">“速食”的味道</span>。</p> <p style="line-height: 1.6; margin: 0px 0px 20px; color: rgb(68, 68, 68); font-size: 16px; font-family: arial, "Microsoft Yahei", 微軟雅黑, 宋體, sans-serif; text-align: justify;"> Howard Schultz 在他的著作《Onward》當中承認,危機通常來得緩慢而不露聲色,但卻會潛移默化地造成連鎖反應。2000年,他辭去了CEO的職務,但仍是公司董事會成員。</p> <p style="line-height: 1.6; margin: 0px 0px 20px; color: rgb(68, 68, 68); font-size: 16px; font-family: arial, "Microsoft Yahei", 微軟雅黑, 宋體, sans-serif; text-align: justify;"> 而此時,麥當勞等競爭對手嗅到了機遇的氣息,推出了類似的低價拿鐵等咖啡飲品。越來越多的人在反問自己:“我爲什麼要花 4美元買一杯咖啡”。星巴克作爲連鎖咖啡巨頭開始經歷衰退期,<span style="color: rgb(0, 128, 128);">到 2008年終於陷入了低谷</span>。</p> <p style="line-height: 1.6; margin: 0px 0px 20px; color: rgb(68, 68, 68); font-size: 16px; font-family: arial, "Microsoft Yahei", 微軟雅黑, 宋體, sans-serif; text-align: justify;"> <img alt="QQ截圖20170424182130" class="alignnone size-full wp-image-58769" src="/uploads/allimg/170501/3-1F501124332359.png" srcset="http://77flec.com1.z0.glb.clouddn.com/wp-content/uploads/2017/04/QQ截圖20170424182130.png?imageView2/2/w/1198/h/802 2x" style="border: 0px; display: block; max-width: 100%; height: 401px; width: 599px;" /></p> <p style="line-height: 1.6; margin: 0px 0px 20px; color: rgb(68, 68, 68); font-size: 16px; font-family: arial, "Microsoft Yahei", 微軟雅黑, 宋體, sans-serif; text-align: justify;"> 同年1月,Howard Schultz 重新迴歸,擔負起重燃顧客對星巴克熱情的重任。</p> <ul style="margin: 20px 20px 20px 40px; padding-right: 0px; padding-left: 0px; list-style-type: square; font-family: arial, "Microsoft Yahei", 微軟雅黑, 宋體, sans-serif; font-size: 16px; text-align: justify;"> <li style="margin-bottom: 20px;"> 2月,他宣佈在<span style="color: rgb(0, 128, 128);"> 3.5個小時內關閉美國所有 7100家門店</span>,重新培訓咖啡師如何製作出高品質的意式濃縮咖啡。</li> <li style="margin-bottom: 20px;"> 7月,星巴克關閉了600家業績不佳的門店。</li> </ul> <p style="line-height: 1.6; margin: 0px 0px 20px; color: rgb(68, 68, 68); font-size: 16px; font-family: arial, "Microsoft Yahei", 微軟雅黑, 宋體, sans-serif; text-align: justify;"> 在 Howard Schultz的領導下,星巴克的門店開始迴歸品牌根基,更換了濃縮咖啡機,在翻新後採用適宜當地風格的設計,變得更有“咖啡館的感覺”。從 2008年年末至今,<span style="color: rgb(0, 128, 128);">星巴克的股價已累計上漲超過 1140%</span>,門店數量在全球新增 1萬家。</p> <p style="line-height: 1.6; margin: 0px 0px 20px; color: rgb(68, 68, 68); font-size: 16px; font-family: arial, "Microsoft Yahei", 微軟雅黑, 宋體, sans-serif; text-align: justify;"> 事實上,從那以後的星巴克並沒有再回到上世紀 90年代的高端定位,品牌進入了一個吸引各個階層消費者的時代。而定位<span style="color: rgb(0, 128, 128);">中端市場</span>,也恰恰成了星巴克陷入“兩面夾擊”的一個誘因。在隨後的數年中,星巴克的股價再次陷入停滯不前的困境,門店客流增長也相繼開始放緩。</p> <p style="line-height: 1.6; margin: 0px 0px 20px; color: rgb(68, 68, 68); font-size: 16px; font-family: arial, "Microsoft Yahei", 微軟雅黑, 宋體, sans-serif; text-align: justify;"> <img alt="58fa76a60ba0b826758b45ee-1200" class="alignnone wp-image-58763" src="/uploads/allimg/170501/3-1F50112433S06.png" srcset="http://77flec.com1.z0.glb.clouddn.com/wp-content/uploads/2017/04/58fa76a60ba0b826758b45ee-1200-1024x683.png?imageView2/2/w/1600/h/1066 2x" style="border: 0px; display: block; max-width: 100%; height: 533px; width: 799px;" /></p> <p style="line-height: 1.6; margin: 0px 0px 20px; color: rgb(68, 68, 68); font-size: 16px; font-family: arial, "Microsoft Yahei", 微軟雅黑, 宋體, sans-serif; text-align: justify;"> <span style="color: rgb(128, 128, 128);">上圖:1992年7月,星巴克集團上市至今的股價走勢</span></p> <h5 style="margin: 1em 0px; color: rgb(51, 51, 51); z-index: 3; font-size: 1.3em; font-family: arial, "Microsoft Yahei", 微軟雅黑, 宋體, sans-serif; text-align: justify;"> 網紅飲品的喜與憂</h5> <p style="line-height: 1.6; margin: 0px 0px 20px; color: rgb(68, 68, 68); font-size: 16px; font-family: arial, "Microsoft Yahei", 微軟雅黑, 宋體, sans-serif; text-align: justify;"> 如果用一杯飲品來描述星巴克的近況,最適合的應該是星巴克每年秋季的傳統季節性飲品<span style="color: rgb(0, 128, 128);">南瓜拿鐵(Pumpkin Spice Latte)</span>。</p> <p style="line-height: 1.6; margin: 0px 0px 20px; color: rgb(68, 68, 68); font-size: 16px; font-family: arial, "Microsoft Yahei", 微軟雅黑, 宋體, sans-serif; text-align: justify;"> 自2003年推出以來,南瓜拿鐵(下圖)已累計售出<span style="color: rgb(0, 128, 128);"> 2億杯</span>,甚至還有專門的推特賬號。南瓜拿鐵在美國社交網絡迅速走紅,2014年輿論熱議達到巔峯,南瓜拿鐵成了網上各種各種“xxx必備款”的代名詞。</p> <p style="line-height: 1.6; margin: 0px 0px 20px; color: rgb(68, 68, 68); font-size: 16px; font-family: arial, "Microsoft Yahei", 微軟雅黑, 宋體, sans-serif; text-align: justify;"> 這對星巴克來說是個喜憂參半的消息:一方面,這無疑帶動了南瓜拿鐵的銷量,公司預計這款飲品的銷售額達到了<span style="color: rgb(0, 128, 128);">10億美元</span>;而另一方面成爲“網紅”飲品後,星巴克的品牌形象離高端定位越來越遠。</p> <p style="line-height: 1.6; margin: 0px 0px 20px; color: rgb(68, 68, 68); font-size: 16px; font-family: arial, "Microsoft Yahei", 微軟雅黑, 宋體, sans-serif; text-align: justify;"> <img alt="undefined" class="alignnone wp-image-58771" src="/uploads/allimg/170501/3-1F501124344231.jpg" srcset="http://77flec.com1.z0.glb.clouddn.com/wp-content/uploads/2017/04/undefined.jpg?imageView2/2/w/1200/h/900 2x" style="border: 0px; display: block; max-width: 100%; height: 450px; width: 600px;" /></p> <p style="line-height: 1.6; margin: 0px 0px 20px; color: rgb(68, 68, 68); font-size: 16px; font-family: arial, "Microsoft Yahei", 微軟雅黑, 宋體, sans-serif; text-align: justify;"> 之後,星巴克開始尋求改變。2014年,星巴克在西雅圖開辦了全球首家咖啡烘焙體驗旗艦店<span style="color: rgb(0, 128, 128);">Roastery(下圖)</span>,結合了咖啡製作,菜單試喫以及奇思妙想的建築設計。這爲星巴克推出高端咖啡烘焙工坊品牌 Reserve 奠定了基礎。</p> <p style="line-height: 1.6; margin: 0px 0px 20px; color: rgb(68, 68, 68); font-size: 16px; font-family: arial, "Microsoft Yahei", 微軟雅黑, 宋體, sans-serif; text-align: justify;"> Kevin Johnson 表示,星巴克在快速增長的過程中將避免商品化的趨勢,目前公司的重要戰略是提升品牌,這也是推出 Roastery 的原因。全球1000家 Reserve 門店都將採用 Roastery 烘焙工坊體驗的模式並現場製作美食。20%的星巴克門店未來都將配備 Reserve 吧檯,以適應調配更多樣飲品的需求。</p> <p style="line-height: 1.6; margin: 0px 0px 20px; color: rgb(68, 68, 68); font-size: 16px; font-family: arial, "Microsoft Yahei", 微軟雅黑, 宋體, sans-serif; text-align: justify;"> <img alt="Starbucks_Reserve_Roastery-700x465" class="alignnone wp-image-40608" src="/uploads/allimg/170501/3-1F501124349502.jpg" srcset="http://77flec.com1.z0.glb.clouddn.com/wp-content/uploads/2016/05/Starbucks_Reserve_Roastery-700x465.jpg?imageView2/2/w/1200/h/798 2x" style="border: 0px; display: block; max-width: 100%; height: 399px; width: 600px;" /></p> <p style="line-height: 1.6; margin: 0px 0px 20px; color: rgb(68, 68, 68); font-size: 16px; font-family: arial, "Microsoft Yahei", 微軟雅黑, 宋體, sans-serif; text-align: justify;"> <img alt="Starbucks_Reserve_Roastery_2-700x465" class="alignnone wp-image-40604" src="/uploads/allimg/170501/3-1F501124354305.jpg" srcset="http://77flec.com1.z0.glb.clouddn.com/wp-content/uploads/2016/05/Starbucks_Reserve_Roastery_2-700x465.jpg?imageView2/2/w/1200/h/798 2x" style="border: 0px; display: block; max-width: 100%; height: 399px; width: 600px;" /></p> <p style="line-height: 1.6; margin: 0px 0px 20px; color: rgb(68, 68, 68); font-size: 16px; font-family: arial, "Microsoft Yahei", 微軟雅黑, 宋體, sans-serif; text-align: justify;"> <img alt="starbucks_reserve_roastery_82-1024x681" class="alignnone size-large wp-image-40605" src="/uploads/allimg/170501/3-1F501124402D0.jpg" srcset="http://77flec.com1.z0.glb.clouddn.com/wp-content/uploads/2016/05/starbucks_reserve_roastery_82-1024x681-1024x681.jpg?imageView2/2/w/1200/h/798 2x" style="border: 0px; display: block; max-width: 100%; height: 399px; width: 600px;" /></p> <p style="line-height: 1.6; margin: 0px 0px 20px; color: rgb(68, 68, 68); font-size: 16px; font-family: arial, "Microsoft Yahei", 微軟雅黑, 宋體, sans-serif; text-align: justify;"> 四月,星巴克在芝加哥開設了美國第三家 Roastery烘焙體驗店,並推出了像南瓜拿鐵類似的話題飲品—<span style="color: rgb(0, 128, 128);">獨角獸星冰樂(Unicorn Frappuccino)。</span></p> <p style="line-height: 1.6; margin: 0px 0px 20px; color: rgb(68, 68, 68); font-size: 16px; font-family: arial, "Microsoft Yahei", 微軟雅黑, 宋體, sans-serif; text-align: justify;"> 這款飲品因其絢麗的色彩和酸甜的口感再次走紅網絡。當你攪拌獨角獸星冰樂時,飲品的顏色會發生奇妙的變化,立刻成爲了社交圖片網站 Instagram上的熱門飲品,顧客上傳的無數照片爲星巴克免費做了廣告(下圖)。</p> <p style="line-height: 1.6; margin: 0px 0px 20px; color: rgb(68, 68, 68); font-size: 16px; font-family: arial, "Microsoft Yahei", 微軟雅黑, 宋體, sans-serif; text-align: justify;"> <img alt="screen shot 2017-04-21 at 95930 am" class="alignnone wp-image-58772" src="/uploads/allimg/170501/3-1F5011244564T.png" srcset="http://77flec.com1.z0.glb.clouddn.com/wp-content/uploads/2017/04/screen-shot-2017-04-21-at-95930-am.png?imageView2/2/w/1200/h/900 2x" style="border: 0px; display: block; max-width: 100%; height: 450px; width: 600px;" /></p> <h5 style="margin: 1em 0px; color: rgb(51, 51, 51); z-index: 3; font-size: 1.3em; font-family: arial, "Microsoft Yahei", 微軟雅黑, 宋體, sans-serif; text-align: justify;"> 顧客羣的多元化</h5> <p style="line-height: 1.6; margin: 0px 0px 20px; color: rgb(68, 68, 68); font-size: 16px; font-family: arial, "Microsoft Yahei", 微軟雅黑, 宋體, sans-serif; text-align: justify;"> 除了上文提到的代表精品咖啡典範的烘焙體驗店,今年四月,星巴克在總部西雅圖還開了一家<span style="color: rgb(0, 128, 128);">試點手機下單專屬餐廳</span>,顧客匆匆進店取走手機下單購買的咖啡,匆匆出門,而咖啡師則馬不停蹄地製作咖啡。</p> <p style="line-height: 1.6; margin: 0px 0px 20px; color: rgb(68, 68, 68); font-size: 16px; font-family: arial, "Microsoft Yahei", 微軟雅黑, 宋體, sans-serif; text-align: justify;"> 一快一慢兩種門店模式形成了鮮明的對比,而事實上,兩家店只隔了幾英里遠。</p> <p style="line-height: 1.6; margin: 0px 0px 20px; color: rgb(68, 68, 68); font-size: 16px; font-family: arial, "Microsoft Yahei", 微軟雅黑, 宋體, sans-serif; text-align: justify;"> 回顧星巴克的發展史,可以清楚地看到這家公司的品牌定位在不斷髮生變化,確切說是根據顧客的需求而不斷髮生改變<span style="color: rgb(0, 128, 128);">(有的追求體驗,有的追求方便和效率),</span>維持這種微妙的平衡。</p> <p style="line-height: 1.6; margin: 0px 0px 20px; color: rgb(68, 68, 68); font-size: 16px; font-family: arial, "Microsoft Yahei", 微軟雅黑, 宋體, sans-serif; text-align: justify;"> <img alt="QQ截圖20170424181556" class="alignnone wp-image-58773" src="/uploads/allimg/170501/3-1F501124504Z5.png" srcset="http://77flec.com1.z0.glb.clouddn.com/wp-content/uploads/2017/04/QQ截圖20170424181556.png?imageView2/2/w/1200/h/756 2x" style="border: 0px; display: block; max-width: 100%; height: 378px; width: 600px;" /></p> <p style="line-height: 1.6; margin: 0px 0px 20px; color: rgb(68, 68, 68); font-size: 16px; font-family: arial, "Microsoft Yahei", 微軟雅黑, 宋體, sans-serif; text-align: justify;"> Roastery 和 Reserve 門店的推出正是爲了向嘲諷星巴克的人證明,公司具備的創新力相比上世紀 90年代並沒有絲毫未削弱。去年十月,Howard Schultz 表示,Roastery 爲星巴克提供了重回“超高端”品牌的良機。在面對電商和手機購物的不斷威脅之下,星巴克的實體門店應該<span style="color: rgb(0, 128, 128);">注重營造氛圍和體驗的環境。</span></p> <p style="line-height: 1.6; margin: 0px 0px 20px; color: rgb(68, 68, 68); font-size: 16px; font-family: arial, "Microsoft Yahei", 微軟雅黑, 宋體, sans-serif; text-align: justify;"> Kevin Johnson 介紹,近年來人們很少再開玩笑說“星巴克要在自家洗手間開店中店”的主要原因是,現在的星巴克門店和以往已大不相同,綜合了多樣的經營模式:</p> <ul style="margin: 20px 20px 20px 40px; padding-right: 0px; padding-left: 0px; list-style-type: square; font-family: arial, "Microsoft Yahei", 微軟雅黑, 宋體, sans-serif; font-size: 16px; text-align: justify;"> <li style="margin-bottom: 20px;"> 便捷制勝的手機下單專屬店</li> <li style="margin-bottom: 20px;"> 常規星巴克門店</li> <li style="margin-bottom: 20px;"> 星巴克穿梭餐廳</li> <li style="margin-bottom: 20px;"> Roastery和Reserve這樣的烘焙體驗店</li> </ul> <p style="line-height: 1.6; margin: 0px 0px 20px; color: rgb(68, 68, 68); font-size: 16px; font-family: arial, "Microsoft Yahei", 微軟雅黑, 宋體, sans-serif; text-align: justify;"> 所有這些模式的共同點是突出客戶服務,與不同類型的對手競爭(快餐連鎖品牌或者是高端咖啡連鎖品牌)。</p> <p style="line-height: 1.6; margin: 0px 0px 20px; color: rgb(68, 68, 68); font-size: 16px; font-family: arial, "Microsoft Yahei", 微軟雅黑, 宋體, sans-serif; text-align: justify;"> <img alt="starbucks_reserve_roastery_103-1024x681" class="alignnone size-large wp-image-40606" src="/uploads/allimg/170501/3-1F501124511143.jpg" srcset="http://77flec.com1.z0.glb.clouddn.com/wp-content/uploads/2016/05/starbucks_reserve_roastery_103-1024x681-1024x681.jpg?imageView2/2/w/1200/h/798 2x" style="border: 0px; display: block; max-width: 100%; height: 399px; width: 600px;" /></p> <p style="line-height: 1.6; margin: 0px 0px 20px; color: rgb(68, 68, 68); font-size: 16px; font-family: arial, "Microsoft Yahei", 微軟雅黑, 宋體, sans-serif; text-align: justify;"> 但還是有人始終認爲,星巴克無法滿足<span style="color: rgb(0, 128, 128);">所有顧客的需求(everything to everyone)</span>。有人進店只是爲了喝杯咖啡,有人把咖啡當藝術品。面向大衆需求的星巴克如何解決衆口難調的難題?</p> <p style="line-height: 1.6; margin: 0px 0px 20px; color: rgb(68, 68, 68); font-size: 16px; font-family: arial, "Microsoft Yahei", 微軟雅黑, 宋體, sans-serif; text-align: justify;"> 美國播主 Bethany Mota 錄製的視頻“來喝星巴克的都有什麼人(Types of People at Starbucks)”近期在YouTube 吸引了150萬次以上的點擊率。在她的視頻裏,來喝星巴克的人有專門奔着“隱藏菜單”而來的,有專門來拍照傳社交網絡的,也有一些舉止粗魯的客人。</p> <p style="line-height: 1.6; margin: 0px 0px 20px; color: rgb(68, 68, 68); font-size: 16px; font-family: arial, "Microsoft Yahei", 微軟雅黑, 宋體, sans-serif; text-align: justify;"> 面對如此多樣化的顧客羣體,星巴克未來是否又會被質疑:誰會花 10美元點一杯低脂飲料?</p> <p style="line-height: 1.6; margin: 0px 0px 20px; color: rgb(68, 68, 68); font-size: 16px; font-family: arial, "Microsoft Yahei", 微軟雅黑, 宋體, sans-serif; text-align: justify;"> 丨信息來源:美國網站 Business Insider</p> <p style="line-height: 1.6; margin: 0px 0px 20px; color: rgb(68, 68, 68); font-size: 16px; font-family: arial, "Microsoft Yahei", 微軟雅黑, 宋體, sans-serif; text-align: justify;"> 丨圖片來源:星巴克官網、美國網站 Business Insider、Instagram</p> ' |
tag | '快餐,連鎖,精品,咖啡,雙面,夾擊,大問題,一直,困擾,着星' |
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meta_title | '在快餐連鎖和精品咖啡的雙面夾擊下,這四大問題一直困擾着星巴克_星巴克_咖啡館經營_中國咖啡網' |
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meta_description | '據《華麗志》近期報道,全球頭號咖啡連鎖巨頭 星巴克集團(Starbucks) 原首席執行官 Howard Schultz目前已離職,接過帥印的是公司原首席運營官 Kevin Johnson。(詳見《華麗志》相關報道: 新任 CEO談星巴克的未來:我不會成爲下一個 Howard Schultz ) 作' |
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'list.html', 'category' => 'category.html', 'search' => 'search.html', 'show' => 'show.html', ), 'cat_field' => '', 'module_field' => '', 'html' => 0, ), 'displayorder' => '0', 'acount' => '23', 'namerule' => '{typedir}/{Y}{M}{D}{aid}.html', 'namerule2' => '{typedir}/list_{tid}_{page}.html', 'mid' => 'article', 'pcatpost' => 1, 'topid' => '19', 'domain' => '', 'catids' => array ( 0 => '315', ), 'is_post' => 1, 'mobile_domain' => '', 'tid' => 1, 'url' => 'https://gafei.com/list-yazhoukafei.html', 'total' => 23, 'field' => array ( ), ), 322 => array ( 'id' => '322', 'pid' => '19', 'pids' => '0,19', 'name' => '拉丁美洲咖啡', 'dirname' => 'ladingmeizhoukafei', 'pdirname' => 'kafeiguan/', 'child' => 0, 'childids' => 322, 'thumb' => '', 'show' => '1', 'setting' => array ( 'edit' => 1, 'disabled' => 0, 'getchild' => 1, 'linkurl' => '', 'urlrule' => 3, 'seo' => array ( 'list_title' => '[第{page}頁{join}]{catpname}{join}{modname}{join}{SITE_NAME}', 'list_keywords' => '', 'list_description' => '', ), 'template' => array ( 'pagesize' => 20, 'mpagesize' => 20, 'page' => 'page.html', 'list' => 'list.html', 'category' => 'category.html', 'search' => 'search.html', 'show' => 'show.html', ), 'cat_field' => '', 'module_field' => '', 'html' => 0, ), 'displayorder' => '0', 'acount' => '37', 'namerule' => '{typedir}/{Y}{M}{D}{aid}.html', 'namerule2' => '{typedir}/list_{tid}_{page}.html', 'mid' => 'article', 'pcatpost' => 1, 'topid' => '19', 'domain' => '', 'catids' => array ( 0 => '322', ), 'is_post' => 1, 'mobile_domain' => '', 'tid' => 1, 'url' => 'https://gafei.com/list-ladingmeizhoukafei.html', 'total' => 37, 'field' => array ( ), ), 325 => array ( 'id' => '325', 'pid' => '19', 'pids' => '0,19', 'name' => '亞洲咖啡', 'dirname' => 'yazhoukafei', 'pdirname' => 'kafeiguan/', 'child' => 0, 'childids' => 325, 'thumb' => '', 'show' => '1', 'setting' => array ( 'edit' => 1, 'disabled' => 0, 'getchild' => 1, 'linkurl' => '', 'urlrule' => 3, 'seo' => array ( 'list_title' => '[第{page}頁{join}]{catpname}{join}{modname}{join}{SITE_NAME}', 'list_keywords' => '', 'list_description' => '', ), 'template' => array ( 'pagesize' => 20, 'mpagesize' => 20, 'page' => 'page.html', 'list' => 'list.html', 'category' => 'category.html', 'search' => 'search.html', 'show' => 'show.html', ), 'cat_field' => '', 'module_field' => '', 'html' => 0, ), 'displayorder' => '0', 'acount' => '6', 'namerule' => '{typedir}/{Y}{M}{D}{aid}.html', 'namerule2' => '{typedir}/list_{tid}_{page}.html', 'mid' => 'article', 'pcatpost' => 1, 'topid' => '19', 'domain' => '', 'catids' => array ( 0 => '325', ), 'is_post' => 1, 'mobile_domain' => '', 'tid' => 1, 'url' => 'https://gafei.com/list-yazhoukafei.html', 'total' => 6, 'field' => array ( ), ), 326 => array ( 'id' => '326', 'pid' => '19', 'pids' => '0,19', 'name' => '亞洲咖啡', 'dirname' => 'yazhoukafei', 'pdirname' => 'kafeiguan/', 'child' => 0, 'childids' => 326, 'thumb' => '', 'show' => '1', 'setting' => array ( 'edit' => 1, 'disabled' => 0, 'getchild' => 1, 'linkurl' => '', 'urlrule' => 3, 'seo' => array ( 'list_title' => '[第{page}頁{join}]{catpname}{join}{modname}{join}{SITE_NAME}', 'list_keywords' => '', 'list_description' => '', ), 'template' => array ( 'pagesize' => 20, 'mpagesize' => 20, 'page' => 'page.html', 'list' => 'list.html', 'category' => 'category.html', 'search' => 'search.html', 'show' => 'show.html', ), 'cat_field' => '', 'module_field' => '', 'html' => 0, ), 'displayorder' => '0', 'acount' => '23', 'namerule' => '{typedir}/{Y}{M}{D}{aid}.html', 'namerule2' => '{typedir}/list_{tid}_{page}.html', 'mid' => 'article', 'pcatpost' => 1, 'topid' => '19', 'domain' => '', 'catids' => array ( 0 => '326', ), 'is_post' => 1, 'mobile_domain' => '', 'tid' => 1, 'url' => 'https://gafei.com/list-yazhoukafei.html', 'total' => 23, 'field' => array ( ), ), 339 => array ( 'id' => '339', 'pid' => '19', 'pids' => '0,19', 'name' => '上海咖啡館', 'dirname' => 'kafeiguan/shanghaikafeiguan', 'pdirname' => 'kafeiguan/', 'child' => 0, 'childids' => 339, 'thumb' => '', 'show' => '1', 'setting' => array ( 'edit' => 1, 'disabled' => 0, 'getchild' => 1, 'linkurl' => '', 'urlrule' => 3, 'seo' => array ( 'list_title' => '[第{page}頁{join}]{catpname}{join}{modname}{join}{SITE_NAME}', 'list_keywords' => '', 'list_description' => '', ), 'template' => array ( 'pagesize' => 20, 'mpagesize' => 20, 'page' => 'page.html', 'list' => 'list.html', 'category' => 'category.html', 'search' => 'search.html', 'show' => 'show.html', ), 'cat_field' => '', 'module_field' => '', 'html' => 0, ), 'displayorder' => '0', 'acount' => '5', 'namerule' => '{typedir}/{Y}{M}{D}{aid}.html', 'namerule2' => '{typedir}/list_{tid}_{page}.html', 'mid' => 'article', 'pcatpost' => 1, 'topid' => '19', 'domain' => '', 'catids' => array ( 0 => '339', ), 'is_post' => 1, 'mobile_domain' => '', 'tid' => 1, 'url' => 'https://gafei.com/list-kafeiguan/shanghaikafeiguan.html', 'total' => 5, 'field' => array ( ), ), 662 => array ( 'id' => '662', 'pid' => '19', 'pids' => '0,19', 'name' => '咖啡師', 'dirname' => 'kafeiguan', 'pdirname' => 'kafeiguan/', 'child' => 0, 'childids' => 662, 'thumb' => '', 'show' => '1', 'setting' => array ( 'edit' => 1, 'disabled' => 0, 'getchild' => 1, 'linkurl' => '', 'urlrule' => 3, 'seo' => array ( 'list_title' => '[第{page}頁{join}]{catpname}{join}{modname}{join}{SITE_NAME}', 'list_keywords' => '', 'list_description' => '', ), 'template' => array ( 'pagesize' => 20, 'mpagesize' => 20, 'page' => 'page.html', 'list' => 'list.html', 'category' => 'category.html', 'search' => 'search.html', 'show' => 'show.html', ), 'cat_field' => '', 'module_field' => '', 'html' => 0, ), 'displayorder' => '0', 'acount' => '11', 'namerule' => '{typedir}/{Y}{M}{D}{aid}.html', 'namerule2' => '{typedir}/list_{tid}_{page}.html', 'mid' => 'article', 'pcatpost' => 1, 'topid' => '19', 'domain' => '', 'catids' => array ( 0 => '662', ), 'is_post' => 1, 'mobile_domain' => '', 'tid' => 1, 'url' => 'https://gafei.com/list-kafeiguan.html', 'total' => 11, 'field' => array ( ), ), 667 => array ( 'id' => '667', 'pid' => '19', 'pids' => '0,19', 'name' => '連咖啡', 'dirname' => 'liankafei', 'pdirname' => 'kafeiguan/', 'child' => 0, 'childids' => 667, 'thumb' => '', 'show' => '1', 'setting' => array ( 'edit' => 1, 'disabled' => 0, 'getchild' => 1, 'linkurl' => '', 'urlrule' => 3, 'seo' => array ( 'list_title' => '連咖啡_coffee box_連咖啡防彈咖啡_連咖啡好喝嗎', 'list_keywords' => '', 'list_description' => '連咖啡是一個連鎖咖啡品牌,成立於2012年7月。主要提供咖啡快送服務,用戶可以通過微信公號“連咖啡微服務”掃碼自助下單,在線完成支付之後,平臺會就近爲咖啡車間附近的用戶提供咖啡外送服務,並保證在半小時內送達,產品包含焦糖拿鐵、香草拿鐵、愛爾蘭橙香拿鐵等。', ), 'template' => array ( 'pagesize' => 20, 'mpagesize' => 20, 'page' => 'page.html', 'list' => 'list.html', 'category' => 'category.html', 'search' => 'search.html', 'show' => 'show.html', ), 'cat_field' => '', 'module_field' => '', 'html' => 0, ), 'displayorder' => '0', 'acount' => '14', 'namerule' => '{typedir}/{Y}{M}{D}{aid}.html', 'namerule2' => '{typedir}/list_{tid}_{page}.html', 'mid' => 'article', 'pcatpost' => 1, 'topid' => '19', 'domain' => '', 'catids' => array ( 0 => '667', ), 'is_post' => 1, 'mobile_domain' => '', 'tid' => 1, 'url' => 'https://gafei.com/list-liankafei.html', 'total' => 14, 'field' => array ( ), ), ) |
urlrule | '/views-100036-[page].html' |
fix_html_now_url | '' |
my_web_url | 'https://1lo.gafei.com/views-100036' |
get | array ( 's' => 'article', 'c' => 'show', 'id' => '100036', 'm' => 'index', ) |
App.php | FCPATH/Fcms/Config/App.php |
Autoload.php | FCPATH/Fcms/Config/Autoload.php |
Cache.php | FCPATH/Fcms/Config/Cache.php |
Cache.php | FCPATH/Fcms/Library/Cache.php |
CodeIgniter.php | FCPATH/Fcms/Extend/CodeIgniter.php |
Constants.php | FCPATH/Fcms/Config/Constants.php |
Content.php | FCPATH/Fcms/Model/Content.php |
ContentSecurityPolicy.php | FCPATH/Fcms/Config/ContentSecurityPolicy.php |
Cookie.php | FCPATH/Fcms/Config/Cookie.php |
Database.php | FCPATH/Fcms/Config/Database.php |
Date.php | FCPATH/Fcms/Field/Date.php |
Exceptions.php | FCPATH/Fcms/Config/Exceptions.php |
Exceptions.php | FCPATH/Fcms/Extend/Exceptions.php |
Field.php | FCPATH/Fcms/Library/Field.php |
File.php | FCPATH/Fcms/Field/File.php |
Filters.php | FCPATH/Fcms/Config/Filters.php |
Helper.php | FCPATH/Fcms/Core/Helper.php |
Hooks.php | FCPATH/App/Bdts/Config/Hooks.php |
Hooks.php | FCPATH/Fcms/Core/Hooks.php |
Init.php | FCPATH/Fcms/Init.php |
Input.php | FCPATH/Fcms/Library/Input.php |
Kint.php | FCPATH/Fcms/Config/Kint.php |
Lang.php | FCPATH/Fcms/Library/Lang.php |
Logger.php | FCPATH/Fcms/Config/Logger.php |
Member.php | FCPATH/Fcms/Model/Member.php |
Model.php | FCPATH/Fcms/Core/Model.php |
Module.php | FCPATH/Fcms/Extend/Home/Module.php |
Modules.php | FCPATH/Fcms/Config/Modules.php |
Paths.php | FCPATH/Fcms/Config/Paths.php |
Phpcmf.php | FCPATH/Fcms/Core/Phpcmf.php |
Request.php | FCPATH/Fcms/Extend/Request.php |
Router.php | FCPATH/Fcms/Library/Router.php |
Router.php | FCPATH/My/Library/Router.php |
Routes.php | APPPATH/Config/Routes.php |
Routes.php | FCPATH/Fcms/Config/Routes.php |
Security.php | FCPATH/Fcms/Library/Security.php |
Seo.php | FCPATH/Fcms/Library/Seo.php |
Service.php | FCPATH/Fcms/Core/Service.php |
Services.php | FCPATH/Fcms/Config/Services.php |
Show.php | APPPATH/Controllers/Show.php |
Text.php | FCPATH/Fcms/Field/Text.php |
Textarea.php | FCPATH/Fcms/Field/Textarea.php |
Toolbar.php | FCPATH/Fcms/Config/Toolbar.php |
Ueditor.php | FCPATH/Fcms/Field/Ueditor.php |
UserAgents.php | FCPATH/Fcms/Config/UserAgents.php |
Version.php | FCPATH/My/Config/Version.php |
View.php | FCPATH/Fcms/Config/View.php |
View.php | FCPATH/Fcms/Core/View.php |
View.php | FCPATH/Fcms/Extend/View.php |
_data_web_hk.gafei.com_xunruicms_template_pc_hk_gafei_home_new_recommend_1.htm.cache.php | /data/web/hk.gafei.com/xunruicms/cache/template/_data_web_hk.gafei.com_xunruicms_template_pc_hk_gafei_home_new_recommend_1.htm.cache.php |
_data_web_hk.gafei.com_xunruicms_template_pc_hk_gafei_home_new_recommend_2.htm.cache.php | /data/web/hk.gafei.com/xunruicms/cache/template/_data_web_hk.gafei.com_xunruicms_template_pc_hk_gafei_home_new_recommend_2.htm.cache.php |
_data_web_hk.gafei.com_xunruicms_template_pc_hk_gafei_home_show.html.cache.php | /data/web/hk.gafei.com/xunruicms/cache/template/_data_web_hk.gafei.com_xunruicms_template_pc_hk_gafei_home_show.html.cache.php |
cache.php | /data/web/hk.gafei.com/xunruicms/cache/config/cache.php |
custom.php | /data/web/hk.gafei.com/xunruicms/config/custom.php |
database.php | /data/web/hk.gafei.com/xunruicms/config/database.php |
domain_app.php | /data/web/hk.gafei.com/xunruicms/cache/config/domain_app.php |
domain_client.php | /data/web/hk.gafei.com/xunruicms/cache/config/domain_client.php |
hooks.php | /data/web/hk.gafei.com/xunruicms/config/hooks.php |
index.php | /data/web/hk.gafei.com/hk/index.php |
lang.php | /data/web/hk.gafei.com/hk/api/language/zh-cn/lang.php |
memcached.php | /data/web/hk.gafei.com/xunruicms/config/memcached.php |
redis.php | /data/web/hk.gafei.com/xunruicms/config/redis.php |
rewrite.php | /data/web/hk.gafei.com/xunruicms/config/rewrite.php |
site.php | /data/web/hk.gafei.com/xunruicms/cache/config/site.php |
system.php | /data/web/hk.gafei.com/xunruicms/cache/config/system.php |
AutoloadConfig.php | SYSTEMPATH/Config/AutoloadConfig.php |
Autoloader.php | SYSTEMPATH/Autoloader/Autoloader.php |
BaseBuilder.php | SYSTEMPATH/Database/BaseBuilder.php |
BaseCollector.php | SYSTEMPATH/Debug/Toolbar/Collectors/BaseCollector.php |
BaseConfig.php | SYSTEMPATH/Config/BaseConfig.php |
BaseConnection.php | SYSTEMPATH/Database/BaseConnection.php |
BaseHandler.php | SYSTEMPATH/Cache/Handlers/BaseHandler.php |
BaseResult.php | SYSTEMPATH/Database/BaseResult.php |
BaseService.php | SYSTEMPATH/Config/BaseService.php |
Builder.php | SYSTEMPATH/Database/MySQLi/Builder.php |
CacheFactory.php | SYSTEMPATH/Cache/CacheFactory.php |
CacheInterface.php | SYSTEMPATH/Cache/CacheInterface.php |
CliRenderer.php | SYSTEMPATH/ThirdParty/Kint/Renderer/CliRenderer.php |
CloneableCookieInterface.php | SYSTEMPATH/Cookie/CloneableCookieInterface.php |
CodeIgniter.php | SYSTEMPATH/CodeIgniter.php |
Common.php | SYSTEMPATH/Common.php |
Config.php | SYSTEMPATH/Config/Config.php |
Config.php | SYSTEMPATH/Database/Config.php |
Connection.php | SYSTEMPATH/Database/MySQLi/Connection.php |
ConnectionInterface.php | SYSTEMPATH/Database/ConnectionInterface.php |
ContentSecurityPolicy.php | SYSTEMPATH/HTTP/ContentSecurityPolicy.php |
Controller.php | SYSTEMPATH/Controller.php |
Cookie.php | SYSTEMPATH/Cookie/Cookie.php |
CookieInterface.php | SYSTEMPATH/Cookie/CookieInterface.php |
CookieStore.php | SYSTEMPATH/Cookie/CookieStore.php |
Database.php | SYSTEMPATH/Database/Database.php |
Database.php | SYSTEMPATH/Debug/Toolbar/Collectors/Database.php |
DebugToolbar.php | SYSTEMPATH/Filters/DebugToolbar.php |
DotEnv.php | SYSTEMPATH/Config/DotEnv.php |
Escaper.php | SYSTEMPATH/ThirdParty/Escaper/Escaper.php |
Events.php | SYSTEMPATH/Debug/Toolbar/Collectors/Events.php |
Events.php | SYSTEMPATH/Events/Events.php |
Exceptions.php | SYSTEMPATH/Debug/Exceptions.php |
Factories.php | SYSTEMPATH/Config/Factories.php |
Factory.php | SYSTEMPATH/Config/Factory.php |
FileLocator.php | SYSTEMPATH/Autoloader/FileLocator.php |
Files.php | SYSTEMPATH/Debug/Toolbar/Collectors/Files.php |
FilterInterface.php | SYSTEMPATH/Filters/FilterInterface.php |
Filters.php | SYSTEMPATH/Filters/Filters.php |
Header.php | SYSTEMPATH/HTTP/Header.php |
IncomingRequest.php | SYSTEMPATH/HTTP/IncomingRequest.php |
Kint.php | SYSTEMPATH/ThirdParty/Kint/Kint.php |
Logger.php | SYSTEMPATH/Log/Logger.php |
LoggerInterface.php | SYSTEMPATH/ThirdParty/PSR/Log/LoggerInterface.php |
Logs.php | SYSTEMPATH/Debug/Toolbar/Collectors/Logs.php |
Message.php | SYSTEMPATH/HTTP/Message.php |
MessageInterface.php | SYSTEMPATH/HTTP/MessageInterface.php |
MessageTrait.php | SYSTEMPATH/HTTP/MessageTrait.php |
Modules.php | SYSTEMPATH/Modules/Modules.php |
Query.php | SYSTEMPATH/Database/Query.php |
QueryInterface.php | SYSTEMPATH/Database/QueryInterface.php |
RedisHandler.php | SYSTEMPATH/Cache/Handlers/RedisHandler.php |
Renderer.php | SYSTEMPATH/ThirdParty/Kint/Renderer/Renderer.php |
RendererInterface.php | SYSTEMPATH/View/RendererInterface.php |
Request.php | SYSTEMPATH/HTTP/Request.php |
RequestInterface.php | SYSTEMPATH/HTTP/RequestInterface.php |
RequestTrait.php | SYSTEMPATH/HTTP/RequestTrait.php |
Response.php | SYSTEMPATH/HTTP/Response.php |
ResponseInterface.php | SYSTEMPATH/HTTP/ResponseInterface.php |
ResponseTrait.php | SYSTEMPATH/API/ResponseTrait.php |
ResponseTrait.php | SYSTEMPATH/HTTP/ResponseTrait.php |
Result.php | SYSTEMPATH/Database/MySQLi/Result.php |
ResultInterface.php | SYSTEMPATH/Database/ResultInterface.php |
RichRenderer.php | SYSTEMPATH/ThirdParty/Kint/Renderer/RichRenderer.php |
RouteCollection.php | SYSTEMPATH/Router/RouteCollection.php |
RouteCollectionInterface.php | SYSTEMPATH/Router/RouteCollectionInterface.php |
Router.php | SYSTEMPATH/Router/Router.php |
RouterInterface.php | SYSTEMPATH/Router/RouterInterface.php |
Routes.php | SYSTEMPATH/Config/Routes.php |
Routes.php | SYSTEMPATH/Debug/Toolbar/Collectors/Routes.php |
Services.php | SYSTEMPATH/Config/Services.php |
TextRenderer.php | SYSTEMPATH/ThirdParty/Kint/Renderer/TextRenderer.php |
Timer.php | SYSTEMPATH/Debug/Timer.php |
Timers.php | SYSTEMPATH/Debug/Toolbar/Collectors/Timers.php |
Toolbar.php | SYSTEMPATH/Debug/Toolbar.php |
URI.php | SYSTEMPATH/HTTP/URI.php |
UserAgent.php | SYSTEMPATH/HTTP/UserAgent.php |
Utils.php | SYSTEMPATH/ThirdParty/Kint/Utils.php |
View.php | SYSTEMPATH/Config/View.php |
View.php | SYSTEMPATH/View/View.php |
Views.php | SYSTEMPATH/Debug/Toolbar/Collectors/Views.php |
init.php | SYSTEMPATH/ThirdParty/Kint/init.php |
init_helpers.php | SYSTEMPATH/ThirdParty/Kint/init_helpers.php |
url_helper.php | SYSTEMPATH/Helpers/url_helper.php |
Directory: | |
Controller: | \Phpcmf\Controllers\Show |
Method: | index |
Params: | 0 / 0 |
Method | Route | Handler |
---|---|---|
GET | / | \Phpcmf\Controllers\Show::index |
HEAD | / | \Phpcmf\Controllers\Show::index |
POST | / | \Phpcmf\Controllers\Show::index |
PUT | / | \Phpcmf\Controllers\Show::index |
DELETE | / | \Phpcmf\Controllers\Show::index |
OPTIONS | / | \Phpcmf\Controllers\Show::index |
TRACE | / | \Phpcmf\Controllers\Show::index |
CONNECT | / | \Phpcmf\Controllers\Show::index |
CLI | migrations/([^/]+)/([^/]+) | \CodeIgniter\Commands\MigrationsCommand::$1/$2 |
CLI | migrations/([^/]+) | \CodeIgniter\Commands\MigrationsCommand::$1 |
CLI | migrations | \CodeIgniter\Commands\MigrationsCommand::index |
CLI | ci(.*) | \CodeIgniter\CLI\CommandRunner::index/$1 |
CLI | / | \Phpcmf\Controllers\Show::index |
Time | Event Name | Times Called |
---|---|---|
6.63 ms | pre_system | 1 |
0.10 ms | dbquery | 9 |
Action | Datetime | Status | Method | URL | Content-Type | Is AJAX? |
---|---|---|---|---|---|---|
2025-05-29 19:51:18 | 200 | GET | https://1lo.gafei.com/index.php/ | text/html; charset=UTF-8 | No | |
2025-05-29 19:51:17 | 200 | GET | https://www.51kanju.gafei.com/index.php/ | text/html; charset=UTF-8 | No | |
2025-05-29 19:51:16 | 200 | GET | https://gafei.com/index.php/ | text/html; charset=UTF-8 | No | |
2025-05-29 19:51:15 | 200 | GET | https://bestcoffee.gafei.com/index.php/ | text/html; charset=UTF-8 | No | |
2025-05-29 19:51:14 | 200 | GET | https://1lo.gafei.com/index.php/ | text/html; charset=UTF-8 | No | |
2025-05-29 19:51:13 | 200 | GET | https://www.m.gafei.com/index.php/ | text/html; charset=UTF-8 | No | |
2025-05-29 19:51:12 | 200 | GET | https://madmin.gafei.com/index.php/ | text/html; charset=UTF-8 | No | |
2025-05-29 19:51:11 | 200 | GET | https://test.gafei.com/index.php/ | text/html; charset=UTF-8 | No | |
2025-05-29 19:51:10 | 200 | GET | https://bak.gafei.com/index.php/ | text/html; charset=UTF-8 | No | |
2025-05-29 19:51:09 | 200 | GET | https://tklrhkltvnjmkcummn.gafei.com/index.php/ | text/html; charset=UTF-8 | No | |
2025-05-29 19:51:08 | 200 | GET | https://tklrhkltvnjmkcummn.gafei.com/index.php/ | text/html; charset=UTF-8 | No | |
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